Features:

 

Automated Attendant:

 

The automated attendant is an interactive menu for callers to hear and select their destination, such as a sales or service department, an extension or any destination you choose to provide as an option to the caller.

Blacklists:

    Blacklisting allows you to deny incoming calls based on criteria met in the list, which is useful for preventing annoyance calls.    

Call Detail Records:

     Call detail records allow you to review all incoming and outgoing calls in detail.

Call Forwarding Conditions:

     Call forwarding conditions allow you to setup intelligent routing of calls based on criteria. For example, you can split a workload between two call centers by routing east-coast caller ID's to one call queue and west-coast to another, which can be setup to ring two totally different call centers.

Call Monitoring:

     Realtime, discreet call monitoring (where permitted by law). Useful for quality control purposes amongst other reasons.

Call Parking:

     Similar to hold but more advanced, call parking allows you to place a call on hold and then retrieve that call from any phone connected to your VoIP system, even remotely. You can have many calls parked at once.

Call Recording:

     Call recording (where permitted by law) allows you to record calls in a digital format. This can be set to never record, always record, or record on demand (you can start and stop recording on demand during a call).

Call Retrieval:

     Call retrieval allows you to use your phone to answer another extension that is ringing. Access permissions to this and any feature can easily be setup.

Call Routing:

     Intelligent call routing allows calls to be directed (routed) based on criteria.

Call Transfer:

     Transfer calls to internal extensions or external numbers.

Call Waiting:

     Call waiting signals you when someone is calling and you are already on the phone.

Caller ID:

     Caller ID identifies the incoming call based on name and number.

Caller ID Blocking:

     This is used to block your outgoing caller ID.

Caller ID on Call Waiting:

     Caller ID on Call Waiting will display caller ID information for an incoming call even when you are already on the phone.

Calling Cards:

     You can provide calling cards to your company that will allow them to use a public telephone to dial out from the system as if they were using their own extension.

Call Queues:

     A very flexible way of designating groups of agents to answer incoming calls. Many approaches are available to customize the use of call queues to increase efficiency, especially in customer service departments and call centers.

Conference Bridging:

     Conference Bridging allows you to host teleconferences between multiple callers.

Database Integration:

     Part of custom solutions, information from a database can be parsed and calls can be handled accordingly. Information can also be written to a database.

Dial by Name:

     Dial by name directory to assist callers.

Direct Inward System Access:

     Allows you to access your system by calling in from another telephone.

Distinctive Ring:

     Telephones can ring with specific ring tones based on criteria, such as caller ID.

Distributed Universal Number Discovery (DUNDi ™):

     A redundant architecture for premise based systems.

Do Not Disturb:

     Automatically decline all calls and send directly to voicemail or other destinations.

Emergency Panic Extensions:

     Extensions can be preprogrammed to instantly call for emergency help (police, fire, medical) and play a prerecorded message. This is very useful for situations where one can not speak. Panic button devices are available which provide one or more buttons to dial the emergency extension corresponding to  that button. Furthermore, the system can then alert the owner, manager or responsible party (via e-Mail, SMS text, phone call, etc) that the emergency extension was dialed, enabling them to handle the situation accordingly.

Enhanced 911 (E-911):*

     E-911 sends your registered location and phone number to the emergency 911 operator when called.*

Interactive Voice Response (IVR):

     Similar to auto attendant, IVR allows you to setup menus of options for callers to use to reach their desired destination.

Intercom:

     Full duplex Intercom. Can be setup to forcefully interrupt a call.

Local and Remote Call Agents:

     Call queues are not limited to internal extensions! Even cell phones can be added to a call queue, greatly enhancing your remote office capabilities.

Macros:

     Intelligent programs can be created to execute pre-programmed functions. Ask about our custom solutions for more information!

Music On Ring:

     Allows a caller to hear music instead of ringing.

Music On Hold:

     Plays music to a caller on hold.

Music On Transfer:

     Plays music to a caller while being transferred.

Predictive Dialer:

     Setup an automatic telephone marketing campaign to dial a list or range of numbers and play your recorded message. Has the potential to generate leads for your business!

Overhead Paging:

     Exactly like a PA system, you can use your VoIP system to make announcements. Useful for a warehouse, for example.    

Remote Call Pickup:

     Remote call pickup allows you to mirror incoming calls to one or more phone(s) or device(s).

Remote Office Support:

     Our entire platform has been carefully engineered to enable you to run remote offices. No longer are you bound to your phone system and desk. Rather, your "phone system" is designed around you and your business.

Roaming Extensions:

     Users can "log on" and "log off" of different phones, allowing the user to be "at" his or her extension anywhere. Very useful, for example, in offices where desks are shared.

Route by Caller ID:

     Calls can be intelligently routed based on incoming caller ID.

SMS Text Messaging:

     Our VoIP platform can send and receive SMS text messages.

Speech Recognition:

     Speech recognition allows callers to say their answers rather than push a button.

Speech Synthesis:

     Speech synthesis (and text-to-speech) allows your VoIP system to read data to a caller. Useful, for example, to tell a caller their card balance or read them their bill.

Streaming Media Access:

     Streaming media can be used, for example, on hold, in an IVR menu, etc.

Supervised Transfer:

     Supervised Transfer allows, an operator for example, to stay on the line with the caller while completing a transfer to another extension or number.

Talk Detection:

     Our platform can detect whether conversation is active on the line or the line is idle. Custom solutions can be designed around this feature. Contact us for more information!

Three-way Calling:

     Similar to a conference but with three parties on the line. Traditionally used to add one additional party to a call rather than initate a full conference.

Voicemail:

     We provide a full voicemail system for every extension.

Voicemail to e-Mail:

     Voicemail messages can be sent to your e-Mail for easy access and storage.

Voicemail Groups:

     You can send a voicemail to multiple extensions at once. Useful for distributing a message to an entire office or group of people. You can have confidence that these extensions surely got your message.

Web Voicemail Interface:

     Access your voicemail from the Internet.

Zapateller:

     Plays a tone signifying an invalid number. Useful for causing annoyance phone calls and predictive dialers into thinking the number dialed is disconnected. Commonly sold as a consumer device under multiple brand names with the intent of reducing telemarketing and unwanted calls. Possibly causes predictive dialers to remove your number from their list.